Customer Service
Toll Free: 1-877-999-0391
Please see the Contact page for hours and location.
Customer Service
Toll Free: 1-877-999-0391
|
Please see the Contact page for hours and location.
Shipping Information
Most orders will ship within 24 hours. Special order and out of stock items will be shipped directly from the manufacturer. If, for any reason, the predicted time to ship your item(s) will be longer than expected, you will be contacted and given an opportunity to cancel your order...no strings attached.
We strive to offer REAL TIME shipping quotes. FREE SHIPPING on most orders!* **
NO HANDLING FEES, and Occasional FREE SHIPPING offers on monthly specials.
*Lower 48 states ONLY. **Excludes Brake Rotors and Brake Kits
Refund, Returns and Cancellation Policies: Order Changes/Cancellations:
1. Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Blue Collar Performance, LLC. reserves the right to refuse any package without prior authorization. Returns will be processed with ten (10) business days of receipt.
ALL RETURNS are subject to a 20% restocking FEE unless other arrangements are made.
2. If you receive a damaged, defective, or partial order, please contact us within 48 hours of receipt. If the issue is not reported to the Blue Collar Performance, LLC. within this time frame, we reserve the right to refuse the return.
In the case a replacement product was sent, we will send you UPS tags to return the product back to us. If the original item is not returned within 21 days the customer will be responsible for the cost of the replacement item that was sent.
3. In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, exchange will be handled directly with the manufacturer. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customer, Blue Collar Performance, LLC. will be happy to try to facilitate a thorough review of the claim, with the understanding that Blue Collar Performance, LLC. in no way has any input into the final decision (i.e. approvals, denials, fees, etc.).
4. Products (including packaging) must be returned in new, resalable condition. If any component of the returned product is missing, the return procedure will be null and void, and Blue Collar Performance, LLC. may, in its sole and absolute discretion, reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
5. Any non-defective product returned for a refund will be charged only the original shipping charges incurred by Blue Collar Performance, LLC. A Returned Damaged fee may be deducted if the returned merchandise is not resalable (i.e. damage to product, incomplete product, broken packaging, etc.). Blue Collar Performance, LLC will not assess a fee to returns of defective items. A qualified technician will test and review each returned product.
6. Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item. In addition, if returning an item for a refund, the original shipping cost incurred by Blue Collar Performance, LLC. will be deducted from the refund issued.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Additionally, only the signature of an authorized Blue Collar Performance, LLC. employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss return product during shipment.
7. Customers are responsible for checking all merchandise for damage or defect when the order is received, and before the item is used. Blue Collar Performance, LLC. will not accept a return of an item that is damaged or defective if it has been used. If the product is damaged during shipment, Blue Collar Performance, LLC. will replace, at our discretion, the product at no charge.
8. Blue Collar Performance, LLC. is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
9. Unauthorized returns, refused shipments and undeliverable packages that are returned back to Blue Collar Performance, LLC. can take up to 4 weeks to be processed. The customer will be charged the original and the return shipping fees for any of these instances. If a return has not been processed within the specified time, please send an email to info@BlueCollarPerformance.com.
10. Returns will not be accepted for any of the following: Custom-order or made-to-order items, non-defective items that have been used, painted or installed on a vehicle, and any electrical items.
11. There is ABSOLUTELY no return or refund on items damaged in competition, off road or racing events. If a warranty exists with the manufacturer, then the defect will have to be taken up with them directly.
Blue Collar Performance, LLC. reserves the right to change or amend the return policy and procedures at any time without notification.
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Any return or cancellation of CHE Suspension parts in Custom Colors are only returnable with a $10 PER ITEM fee.
Site Use Terms and Conditions:
We try as hard as possible to have our prices current and accurate. At times, mistakes can be made. Prices are subject to change without notice. We reserve the right to refuse sale to anyone at our discretion. This includes incorrectly priced items. If there is an incorrect price, we will do our best to honor it. If the difference is to great (below our cost), we will attempt to work with you, or you are free to cancel your order. By clicking "Send Order"you are agreeing to the Terms and Conditions of this webstore. We'll send you an e-mail message acknowledging receipt of your order. Your contract to purchase an item will not be complete until we send you an e-mail notifying you that the item has been shipped or your credit card has been charged. Prior to either of those happening we reserve the right to cancel any and all orders.
No Reproduction of ANY MATERIAL without EXPRESS WRITTEN Consent
